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Noticeboard

Room Changes 

Now the new building is open, we have renumbered the consultation rooms.  Please note the nursing rooms are numbered 1-4 and the GP rooms 5-16.  There are notices in the waiting room to help guide patients around the building. 

New Telephone System

We have recently introduced a new telephone system, which we hope will improve the service to patients.  We would welcome any feedback to enable us to monitor the new system and make changes where we can to improve things.  Please contact the Practice Manager at manorsurgery@nhs.net or fill out a comments slip at Reception.

Mental Health Day

The Manor Surgery patient participation group are running a Mental Health information day on Saturday 8th July from 10am-1pm

'Keeping mentally well and getting through difficult times' - for more information please go to our news section. 

Practice Charter

What we will do for you



    • All patients will be greeted courteously

    • We will treat all information confidentially

    • We are always committed to providing the best possible service

    • We will always offer the treatment and advice we believe is best

    • We will arrange a home visit if you are too ill to attend the surgery

    • We make every effort to see you promptly

    • We will try and deal with any problems or complaints promptly

    • You have the right to see your medical records

    • The practice will inform patients of services available by means of its leaflet and notice boards.

    • The practice adheres to an equal opportunities policy.



What you can do for us



    • Please treat staff with courtesy and respect

    • If possible please ‘phone before 10am if you need a home visit

    • To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery

    • Please tell us if you cannot keep your appointment

    • Please think carefully before calling out a doctor at night

    • Ask if you are not sure about your treatment

    • Most delays are due to emergencies. Please be patien

    • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.

    • Please arrive promptly for your appointment.

    • If you arrive more than 15 minutes late we cannot guarantee you will be seen.

    • If you come as an emergency you may have to wait until booked appointments are seen.



 
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