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Noticeboard

Car parking enforcement service now in place


We have a car parking enforcement service in place to free up parking spaces in our car park for our patients, rather than provide free parking for hospital staff or shoppers in Headington. Up to 15 minutes of parking is provided for all users, but for those staying longer than that you will need to enter your car registration on the touch screen in reception, otherwise you will receive a fine. 


Practice Charter

What we will do for you



    • All patients will be greeted courteously

    • We will treat all information confidentially

    • We are always committed to providing the best possible service

    • We will always offer the treatment and advice we believe is best

    • We will arrange a home visit if you are too ill to attend the surgery

    • We make every effort to see you promptly

    • We will try and deal with any problems or complaints promptly

    • You have the right to see your medical records

    • The practice will inform patients of services available by means of its leaflet and notice boards.

    • The practice adheres to an equal opportunities policy.



What you can do for us



    • Please treat staff with courtesy and respect

    • If possible please ‘phone before 10am if you need a home visit

    • To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery

    • Please tell us if you cannot keep your appointment

    • Please think carefully before calling out a doctor at night

    • Ask if you are not sure about your treatment

    • Most delays are due to emergencies. Please be patien

    • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.

    • Please arrive promptly for your appointment.

    • If you arrive more than 15 minutes late we cannot guarantee you will be seen.

    • If you come as an emergency you may have to wait until booked appointments are seen.



 
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