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Car parking enforcement service now in place

We have a car parking enforcement service in place to free up parking spaces in our car park for our patients, rather than provide free parking for hospital staff or shoppers in Headington. Up to 15 minutes of parking is provided for all users, but for those staying longer than that you will need to enter your car registration on the touch screen in reception, otherwise you will receive a fine. 

Comments and Complaints

Customer service formWe always try to offer the best possible service. If you have any suggestions or comments about the surgery, please contact our Practice Manager, Jackie Hannam, in writing.

Alternatively, if you are visiting the practice, you can comment at any time using our Comments Complaints and Suggestions Form which is located in our reception area. We listen to all your constructive feedback and use this information to improve the services we provide to you, where possible.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints which meets national criteria. Our aim is to give you the highest possible standard of service and deal swiftly with any problems that may arise. We endeavour to report back to you in two weeks although in some cases more time may be required.

This procedure is fully explained in a leaflet which you can download here. We would be happy to post a copy to you if you are unable to visit the practice. 

Please note that, if you are complaining on behalf of someone else, we will need their written permission to discuss the matter with you and to release relevant information to you.

Patient Advice and Liaison Service

If you have had problems with services outside the surgery, such as at the hospital you can contact the Patient Advice and Liaison Service (PALS) who are available in all hospitals. They offer confidential advice, support and information on health-related matters to patients, their families and their carers. Find your local PALS office.

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