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Noticeboard

Room Changes 

Now the new building is open, we have renumbered the consultation rooms.  Please note the nursing rooms are numbered 1-4 and the GP rooms 5-16.  There are notices in the waiting room to help guide patients around the building. 

New Telephone System

We have recently introduced a new telephone system, which we hope will improve the service to patients.  We would welcome any feedback to enable us to monitor the new system and make changes where we can to improve things.  Please contact the Practice Manager at manorsurgery@nhs.net or fill out a comments slip at Reception.

Mental Health Day

The Manor Surgery patient participation group are running a Mental Health information day on Saturday 8th July from 10am-1pm

'Keeping mentally well and getting through difficult times' - for more information please go to our news section. 

Comments and Complaints

Customer service formWe always try to offer the best possible service. If you have any suggestions or comments about the surgery, please contact our Practice Manager, Jackie Hannam, in writing.

Alternatively, if you are visiting the practice, you can comment at any time using our Comments Complaints and Suggestions Form which is located in our reception area. We listen to all your constructive feedback and use this information to improve the services we provide to you, where possible.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints which meets national criteria. Our aim is to give you the highest possible standard of service and deal swiftly with any problems that may arise. We endeavour to report back to you in two weeks although in some cases more time may be required.

This procedure is fully explained in a leaflet which you can download here. We would be happy to post a copy to you if you are unable to visit the practice. 

Please note that, if you are complaining on behalf of someone else, we will need their written permission to discuss the matter with you and to release relevant information to you.

Patient Advice and Liaison Service

If you have had problems with services outside the surgery, such as at the hospital you can contact the Patient Advice and Liaison Service (PALS) who are available in all hospitals. They offer confidential advice, support and information on health-related matters to patients, their families and their carers. Find your local PALS office.



 
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