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Phone lines

We are currently experiencing some technical issues with our phone lines and are actively trying to resolve this. We apologise for any inconvenience this is causing you. 

Local case of mumps

We are aware of a local case of mumps and would like to use this as an opportunity to encourage parents to come in and have your children immunised if you haven't done so already. 

Comments and Complaints

Customer service formWe always try to offer the best possible service. If you have any suggestions or comments about the surgery, please contact our Reception Manager, Anita Spiers, in writing. 

Alternatively, if you are visiting the practice, you can comment at any time using our Comments Complaints and Suggestions Form which is located in our reception area. We listen to all your constructive feedback and use this information to improve the services we provide to you, where possible.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints which meets national criteria. Our aim is to give you the highest possible standard of service and deal swiftly with any problems that may arise. We endeavour to report back to you in two weeks although in some cases more time may be required.

This procedure is fully explained in a leaflet which you can download here: Complaints Leaflet.docx We would be happy to post a copy to you if you are unable to visit the practice. 

If you have difficulty reading or understanding our complaints procedure please ask at reception for help.

Please note that, if you are complaining on behalf of someone else, we will need their written permission to discuss the matter with you and to release relevant information to you.

Patient Advice and Liaison Service

If you have had problems with services outside the surgery, such as at the hospital you can contact the Patient Advice and Liaison Service (PALS) who are available in all hospitals. They offer confidential advice, support and information on health-related matters to patients, their families and their carers. Find your local PALS office.

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