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Phone lines

We are currently experiencing some technical issues with our phone lines and are actively trying to resolve this. We apologise for any inconvenience this is causing you. 

Local case of mumps

We are aware of a local case of mumps and would like to use this as an opportunity to encourage parents to come in and have your children immunised if you haven't done so already. 

Confidentiality and Medical Records

Confidentiality & Medical Records


Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:


  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Online Services Records Access is available to you BUT REMEMBER you can still use the telephone to call in to the surgery for any of these services as well.


From March 2015 onwards, it is MANDATORY that you produce photo ID and fill in an application form to enable us to provide you with MEDICAL RECORD ONLINE ACCESS if you would like your medical record available for online viewing. However it is STILL POSSIBLE to have the facility to book appointments with a GP and request repeat prescriptions for any medications without having to produce a photo ID. 
*Please note that from March 2015 your Medical Record Summary will include your medications, allergies, immunisations and adverse reactions.

Extended access of your Medical Record will be rolled out in stages from April 2015.You would not need to do anything to obtain extended access, you will be able to view additional items e.g. test results, problems, letters once they become enabled.
If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.



You must come in to the practice and make a request from any receptionist. You will be given a printout containing some login details, and you will need to think of a password which is unique to you. This will ensure that ONLY you are able to access your record, unless you choose to share your details with a family member or carer.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice immediately so that we can remove online access to protect your information. You can then request access again as per usual.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.



 For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society "Keeping your online health and social care records safe and secure"

For more information on Patient Online Services please visit:

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

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