Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
Overall, how was your experience of our service?
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 1 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 57 | 2 | 0 | 1 | 0 | 0 |
| Apr 2024 | 224 | 13 | 5 | 1 | 4 | 2 |
| May 2024 | 372 | 37 | 3 | 4 | 3 | 2 |
| Jun 2024 | 330 | 28 | 4 | 8 | 2 | 0 |
| Jul 2024 | 296 | 30 | 0 | 7 | 3 | 1 |
| Aug 2024 | 257 | 28 | 6 | 4 | 3 | 1 |
| Sep 2024 | 312 | 21 | 6 | 4 | 4 | 1 |
| Oct 2024 | 570 | 29 | 7 | 4 | 4 | 0 |
| Nov 2024 | 220 | 28 | 6 | 1 | 2 | 1 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any comments (for example, you could tell us why you gave that response, or details of anything that we could have done better)
This is the first time anyone actually talked to me about my Diabetes. Fantastic appointment I felt the nurse really listened to me
Posted on: 24/04/2024
The way in which my elderly mother is consistently looked after is quite
exceptional!
Posted on: 23/04/2024
My appointment was with Dr Shields, I found her to be a very caring GP.
Posted on: 05/04/2024
All the staff I met yesterday was very friendly and professional. I had a very satisfactory care from the start to the end.
Posted on: 05/04/2024
The nurse discussed my health and provided clear information that I could understand. I felt completely involved in the decision regarding the way forward .
Posted on: 04/04/2024
Annie was absolutely brilliant! Had my first smear test and she was already aware that it was my first one so talked me through the whole process, made me feel totally at ease. She asked if I’d had any past trauma to which I answered yes and my eyes started to water and she handled it with such care and thoughtfulness, wanting to make sure I felt safe and comfortable through the whole process. I was so surprised with how quick the smear test was as she just talked to me throughout making me feel very at ease. Please let Annie know that she was absolutely brilliant!!!
Posted on: 04/04/2024
Prompt response. Friendly service.
Posted on: 04/04/2024
Always feel very well looked after by all the staff.
Posted on: 04/04/2024
I found the diabetic nurse was very helpful ,and took her time to explain results to me.
Posted on: 04/04/2024
I was amazed how soon I could see a Doctor
Posted on: 02/04/2024
Prompt and excellent service from Dr Hollaender on Thursday for my steroid injection.
Posted on: 31/03/2024
I am full of admiration for all the staff and Drs who have been dealing with my health issues at Kennington Health Centre.
The caring , dedication and efficiency, is first class, l would like to make a particular mention to Dr Hollandaer and Dr Sheilds.
Posted on: 30/03/2024
Very efficient booking systems, the e consult works very well
The text communication is great, and the link if you need to cancel the booking etc.
Posted on: 30/03/2024
GP very helpful, understands ME/chronic fatigue
Posted on: 30/03/2024
I felt 'well cared for' in every sense of the phrase. My treatment is still on going but I'm already feeling better.
Many thanks.
Posted on: 29/03/2024
On time excellent welcome
Very understanding well explained
I am very satisfied
Posted on: 29/03/2024
Dr. Rammal listened to all my concerns and was very thorough. I felt like he actually understood my concerns. I was also seen early (my appointment was at 9.15am and I was called in at 9.10am) and I didn’t feel rushed.
Posted on: 29/03/2024
Gemma, the nurse is competent and friendly. She offers advice and could answer all of my questions about things I was worried about.
Posted on: 29/03/2024
Efficient and kind
Posted on: 29/03/2024
I was reassured after my appointment on 28th March. The GP was friendly, supportive and professional.
Posted on: 29/03/2024
I have been very impressed with the level of care I have received. It has been both efficient and very supportive.
Posted on: 29/03/2024
I am always treated with courtesy and professionalism. Appointments are promt.
Posted on: 29/03/2024
I didn’t have to wait too long for an appointment and I was referred for a walk-in x-ray the same day. Excellent service, very professional and friendly staff too.
Posted on: 29/03/2024
I know it is not akways possible but I would prefer to see the same practioner at every visit as you form an understanding and bond about your medical history. Progress or otherwise can be monitored better.
Posted on: 29/03/2024
Always get some kind of an appointment sorted whether face to face or telephone call.
Doctors always helpful and thorough.
Posted on: 29/03/2024
The response to my issue was dealt with efficiently as was the follow-up and advice to improve the situation
Posted on: 29/03/2024
Very nice and professional diabetic nurse/Doctor. Saw my self and wife together. Went through all our blood test results. Was never rushed. All questions were answered and valuable advise given in the way forward. Follow up appointment made. Learnt more with this member of staff than any other over 8 years.
Posted on: 29/03/2024
Friendly staff
Posted on: 27/03/2024
Everyone is always nice and approachable.
Posted on: 27/03/2024
Excellent service and communication from start to finish, thank you to all the nurses for your help!
Posted on: 27/03/2024
Fantastic from the first phone call to the receptionist and appointment with the doctor.
Posted on: 27/03/2024
The whole interview was sympathetic and thorough.
Posted on: 27/03/2024
My problems were taken very seriously and decisions made about future investigations.
Posted on: 27/03/2024
Excellent. Appointment within two hours with nurse then another straight after with a doctor. This was after two previous outpatient appointments at hospital. Receptionist kept disabled partner aware of timings
Couldnt be better.
Posted on: 26/03/2024
Everyone is so friendly and understanding, I have over the years been supported, and sometimes staff have gone out of the way for me and my family.
I’ve never met such a wonderful group of professionals.
Posted on: 26/03/2024
I have been with the manor surgery for many years.I have always had excellent service,especially from my current doctor Gareth Jones as well as all the other doctors and staff
Posted on: 26/03/2024
Got direct appointments if its needed. Otherwise got advises treatments through msg/ online. friendly approaches of staffs, good atmosphere.
Posted on: 26/03/2024
I have recently had to email the surgery for an appointment as I have lost my voice. On three occasions I have been able to see someone that same morning - first a referral to UCC, then to a nurse, then to a doctor. You can't get a better service than that.
Posted on: 26/03/2024
Quick, friendly and professional.
Posted on: 26/03/2024
Fast appointment in respect of a new pain issue; professional, proactive and helpful action by the doctor I saw, delivered in a kind way; speedy follow up.
Posted on: 26/03/2024
I was seen within 5 minutes of my appointment. The nurse was friendly and professional.
Posted on: 26/03/2024
Dr R Hollander was particularly helpful and friendly
Posted on: 26/03/2024
Dr Tough was thorough, kind and knowledgeable.
She put me at ease in a thoughtful way. I felt very confident in her abilities.
Posted on: 26/03/2024
I always find the staff helpful and compassionate and the waiting times for appointments are reasonable.
Posted on: 26/03/2024
Dr Hollaender has been particularly helpful in diagnosing and treating my anxiety disorder and depression. She has a very empathetic attitude towards mental health disorders and i am very grateful to have Dr Hollaender as my GP.
Posted on: 26/03/2024
Very easy to make an appointment. All staff extremely kind and very helpful. Very pleased with the care I was given.
Posted on: 26/03/2024
All the good work you do keep it up its great
Posted on: 26/03/2024
We must be the lucky ones being registered with The Manor Surgery. I made an enquiry online using e-consult, heard back from the surgery the following day with an appointment for the following week. At the surgery checking in was straightforward and we didn’t have to wait long before getting called in. The doctor was very professional and explained what would happen next. We were expecting to get a referral in the post in say a few months (being optimistic), but actually got the referral appointment letter through the day after seeing the GP! Even the referral is less than a month away. Amazing experience really when I consider what is said in the news about GP access. Thank you to the Manor Surgery Headington
Posted on: 26/03/2024
Very helpful
Posted on: 26/03/2024
Prompt response to enquiries; friendly, helpful, professional staff and ease of making contact/obtaining an appointment
Posted on: 26/03/2024
Posted on: 22/03/2024
I have nothing but praise for The Manor Surgery since they took over the care of Kennington Health Centre patients. The medical and admin staff are excellent. They respond to phone calls and the online form requests quickly, offering phone calls or, if appropriate, same day face to face appointments or soon afterwards. They also communicate with text messages.
Posted on: 20/03/2024
We have been transferred to The Manor from another practice. The surgery has been outstanding, always really friendly and helpful receptionists and excellent care.
Posted on: 08/02/2024
Just had an excellent clinic appointment with Jennean Pankau. She was absolutely wonderful and made me feel so at ease whilst I had my first ever ECG. She talked me through the whole process. I also had bloods taken during the same appointment which was such an efficient way to manage both mine and the practice's time. Jennean again made me feel so at ease, especially for someone who is nervous when having bloods taken. Thank you so much!
Posted on: 09/11/2023
V friendly team
Posted on: 03/11/2023
Couldn't ask for a more committed and friendly GP, he will always goes the extra mile where needed. The reception and nursing team have also always been really helpful.
Posted on: 15/09/2023
Where do i start?
Posted on: 24/07/2023
Always so helpful, your administrative staff are always so on the ball and know when to escalate when things need to be dealt with more urgently and always assisting in a polite and friendly manner. I cannot fault the medical care I've had inder your practice, even in trying times and seeing various GPs, i have no concerns as the whole team appear to be working on the same processes/pathways/protocols and the consistency even between clinicans is invaluable. Thank you so much.
Posted on: 13/07/2023
Always good advice at the end of the phone or in person
Posted on: 22/05/2023
INDEX - FFT
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